- What is your order process, shipping policy, and details regarding product returns?
- Our goal is to ensure masters receive their supplies quickly and safely:
Ordering: Placing an order is simple: Add your desired pigments, needles, or consumables to the cart, proceed to checkout, and complete payment.
Shipping Speed: We offer exceptional dispatch speed—all orders placed before 16:00 CET are processed and dispatched on the same business day.
Carrier: We primarily ship via Royal Mail or Post NL for fast, reliable, and secure delivery. For special or bulk requests, we offer premium courier options like DHL, DPD, FedEx, and other popular services upon request.
Returns: Due to the sterile nature of our PMU products, we maintain a strict return policy. Returns are only accepted if the product packaging is completely intact, unopened, and shows absolutely no signs of use or damage. This ensures the safety and sterility of all supplies for the professional community.
- What safety certification do your professional PMU pigments hold?
- We prioritize the safety and compliance of our product line. All pigments in our catalogue come with comprehensive Material Safety Data Sheets (MSDS). The MSDS guarantees full transparency regarding the composition, confirming that our products meet rigorous standards for safe professional handling and are free from prohibited or harmful substances. We provide these documents upon request to ensure your full confidence.
- Are your cartridges and needles compatible with leading PMU machines (e.g., rotary, pen-style)?
- Yes. Our range of sterile cartridges and professional needles are designed for universal compatibility. They feature a precision system that seamlessly integrates with the vast majority of rotary and popular pen-style PMU machines on the market. This ensures consistent pigment flow and stable needle grouping, regardless of your preferred device.
- Do you offer technical support or color charts for pigment selection and mixing?
- Absolutely. We understand that accurate color choice is critical for masters. Our website features detailed digital color charts and guides on pigment temperature and retention. Furthermore, our team of experienced PMU specialists is available to provide expert technical guidance on pigment correction and successful mixing ratios for all skin types.
- Do you provide wholesale pricing or bulk discounts for PMU academies and large studios?
- We highly value our professional partners. We offer a structured wholesale program with significant tiered discounts tailored specifically for PMU schools, academies, and busy multi-artist studios. To access our exclusive professional pricing for bulk purchases of pigments and consumables, please register a business account or contact our dedicated sales manager.
- What is the typical shelf life of your permanent makeup pigments, and how should they be stored?
- Our pigments are engineered for long-term stability. The unopened shelf life typically ranges from 2 to 3 years (check the specific product label). Once opened, we recommend using the pigment within 6 to 12 months to maintain optimal consistency and sterility. Store all products in a cool, dry place, away from direct sunlight, to preserve their integrity.
If you have any questions, contact us in the messenger!
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